FREE SHIPPING AND RETURNS

Shipping and Returns

 SHIPPING

In-stock items are shipped within 2 business days (excluding holidays) of placing an order. Preorder items are shipped based on availability. 

Please check the chart below for available delivery options and transit times for domestic and international shipments. UPS shipping rates are calculated based on the destination address. International shipping rates are calculated based on the destination country and total order value.

  Destination
Transit Time
Cost
Carrier
   United States
2-7 business days
 Free
USPS First Class
   United States
1 business day
 Varies
UPS Next Day Air
   United States
2 business days
Varies
UPS 2nd Day Air
   International
2-10 business days
Varies
DHL Express

*UPS orders are delivered only on weekdays.

 

LOST PACKAGES

Once your order is packed, we give it to the courier for safe delivery. If your package is lost, damaged, or stolen during transit or after delivery, please contact the courier first to file a lost shipment claim through either UPS Claims or USPS Mail Search.

We are not responsible for lost US domestic packages but will do our best to help. If the package has been marked as delivered, VANNA is not responsible for finding/replacing the package. Please reach out to the courier for assistance. 

We do not refund lost packages.

 

DUTIES AND TAXES
For international orders, the total order price includes customs, duties and tariff charges for most countries. You will see more detailed information regarding taxes and duties at checkout.

 

RETURNS AND EXCHANGES
We offer free returns/exchanges within the US. For international returns, shipping costs are covered by the customer. Returns and exchanges are accepted within 15 days of order delivery for all qualifying items. Courtesy replacements are not be eligible for return or replacement. Returned merchandise must be in new condition including protective plastic coverings and all original packaging. Returned watches will be carefully inspected once received before being approved for refund or exchange. If signs of wear or alterations are evident, VANNA reserves the right to return the merchandise to the customer and decline the refund or exchange request. Please contact us to start a return/exchange.

Once we receive your return and determine that it complies with our returns policy, please allow 1-5 business days for your return to be processed and additional 1-7 business days for your payment provider to post the refund to your account. Original shipping fees are non-refundable.

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