In-stock items are shipped within 2 business days (excluding holidays) of placing an order. Preorder items are shipped based on availability.
Please check the chart below for available delivery options and transit times for domestic and international shipments. UPS shipping rates are calculated based on the destination address. International shipping rates are calculated based on the destination country and total order value.
Destination |
Transit Time |
Cost |
Carrier |
United States
|
2-7 business days
|
Free |
USPS First Class
|
United States
|
1 business day
|
Varies |
UPS Next Day Air
|
United States | 2 business days | Varies | UPS 2nd Day Air |
International | 2-10 business days | Varies | DHL Express |
Once your order is packed, we give it to the courier for safe delivery. If your package is lost, damaged, or stolen during transit or after delivery, please contact the courier first to file a lost shipment claim through either UPS Claims or USPS Mail Search.
We are not responsible for lost US domestic packages but will do our best to help. If the package has been marked as delivered, VANNA is not responsible for finding/replacing the package. Please reach out to the courier for assistance.
We do not refund lost packages.
Once we receive your return and determine that it complies with our returns policy, please allow 1-5 business days for your return to be processed and additional 1-7 business days for your payment provider to post the refund to your account. Original shipping fees are non-refundable.
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