SHIPPING
Orders are shipped Monday-Friday 9:00am-4:00pm PT excluding holidays within 2 business days after placing an order, unless otherwise stated above the "add to cart" button. UPS orders are delivered only on business days.
Please check the chart for available delivery options and and times for domestic and international shipments. Shipping prices are calculated based on the destination address.
  Destination
Service
Cost
Time
   United States
USPS First Class
Free
2-7 business days
   United States
UPS Next Day Air
Varies
1 business day
   United States
UPS 2nd Day Air
Varies
2 business days
   Canada
USPS First Class
Free
5-14 business days
   Canada
DHL Express 
$20
2-7 business days
   Canada
DHL Express  Free (orders $250 and up)
2-7 business days
   International DHL Express 
$20
2-12 business days
   International
DHL Express 
Free (orders $250 and up)
2-12 business days

Import duties and taxes
are not included in the price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery. 
Payment of these is required to release your order from customs on arrival. Please check with your country’s customs office to determine what these additional costs are prior to purchase. You can also use online tools such as Duty & Taxes Calculator to get more information.

 

RETURNS AND EXCHANGES
We offer free returns/exchanges within the US. Shipping costs are covered by the customer for international returns. Returns and exchanges are accepted within 30 days of order delivery for all qualifying items. Returned merchandise must be in new, original condition and packaging. Returned watches will be carefully inspected once received before VANNA can proceed to refund or exchange. If signs of wear or alterations are evident, VANNA reserves the right to send back the merchandise and decline the refund or exchange request. Please contact us to start a return/exchange.
 
Once we receive your return and determine that it complies with our returns policy, please allow 2-5 business days for your return to be processed and additional 1-10 business days for your payment provider to post the refund to your account. Original shipping fees are non-refundable.