We offer a discounted price for our new collections that are still in development and take longer than usual to be delivered. 

Please contact us immediately if you need to make any changes to your order. Once your package has shipped, we can't make any further changes.

Once your order has shipped, you will receive tracking information via email. If you haven't received an email, please contact us and we will resend you the tracking information.

New tracking numbers usually take about 24 hours to activate from the time you receive your shipping confirmation. If it's been more than 24 hours and your tracking number still isn't working, contact us and we'll help ensure you get your package!

Please check our Shipping and Returns page for a breakdown of shipping options and delivery times.

We ship Monday-Friday 9:00am-5:00pm PDT excluding holidays within 2 business days after placing an order. 

We ship our products to anywhere that has an address or P.O box. For International orders, shipping rates will be provided at checkout, but do not include potential charges from customs. Your local government may also charge VAT and/or customs duties. Our support team is happy to address any questions you have. Feel free to contact us with any questions.

If you are not happy with your purchase, you can return it to us within 15 days. Please note that items returned within 15 days can be refunded to the original payment method or store credit will be offered.

Returns are only accepted for items purchased directly from vanna.la. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping costs of returned items are non-refundable.

Please check our full return policy for more information.

You should receive your refund within 2 weeks after we've received your returned items.

Unfortunately, all sale items are final sale. We do not accept returns or exchanges for these items. Keep in mind that products on sale are still covered by our warranty.

We offer free returns for all qualifing orders. All returns and exchanges must be sent back within 30 days of original purchase.

Yes, we offer 18 months limited warranty that covers manufacturer's defects. If the watch parts or mechanics don't work properly, we will repair or replace your product for free. The warranty does not cover water damage, normal wear and tear, batteries, accidental damage, scratches or theft. 

For more information please click here.

All of our watch batteries can be found at any electronic store, as well as most watch repair or jewelry shops. Any watch repair shop or jeweler should be able to assist you with the battery replacement. We don't suggest replacing the battery yourself, as it requires some special tools and you could damage the watch.

Vanna uses high qulity Japanese Miyota 2025 Precision Quartz Movement which is one of the most well known in the industry. 

The glass we use for VANNA watches is made of hardened mineral crystal.

Our movements require SONY SR626SW batteries.

Every promo code has specific terms. Promo codes are not accepted for products on sale.

VANNA is based in Los Angeles, California. We ship to over 100 countries around the globe. If you want to stay updated on any future pop-up stores or events, be sure to follow our social media channels.