During a presale we offer a discounted price for our new collections prior to their release. Items bought during a presale will ship after the collection has been officially released.

Please contact us immediately if you need to make any changes to your order. Once your package has shipped, we can't make any further changes.

Once your order has shipped, you will receive tracking information via email. If you haven't received an email, please contact us and we will resend you the tracking information.

New tracking numbers usually take about 24 hours to activate from the time you receive your shipping confirmation. If it's been more than 24 hours and your tracking number still isn't working, contact us and we'll help ensure you get your package!

Please check our Shipping and Returns page for a breakdown of shipping options and delivery times.

We ship within 2 business days of order placement Monday-Friday excluding holidays.

We ship to all valid international addresses or PO Boxes. For international orders, shipping rates will be provided at checkout. The total price includes potential charges for customs, duties and tariffs for most countries. You will see more detailed information regarding taxes and duties at checkout.

Our support team is happy to address any questions you have. Feel free to contact us with any questions.

If you are not happy with your purchase, you can return it to us within 15 days. Please note that items returned within 15 days can be refunded to the original payment method or store credit will be offered.

Returns are only accepted for items purchased directly from vanna.la. Returned items must be received in new, unused, re-sellable condition. Items must be returned in original packaging, have all protective coverings still affixed, and include product information cards provided in the original box. Shipping costs of returned items are non-refundable.

Please check our full return policy for more information.

You should receive your refund within 2 weeks of VANNA receiving and approving your returned items.

You can return items purchased on sale unless otherwise stated in terms and conditions. Keep in mind that products on sale are still covered by our warranty.

We offer free returns for all qualifying domestic orders. All returns and exchanges must be sent back within 15 days of order delivery. VANNA does not cover the cost of international returns or exchanges.

Yes, our watches come with an 18-month limited warranty that covers manufacturer's defects. If your watch does not run correctly, we will repair or replace your product free of charge. The warranty does not cover water damage, normal wear and tear, batteries, accidental damage, scratches or theft.

For more information please click here.

All of our watch batteries can be found at any electronic store, as well as most watch repair or jewelry shops. Any watch repair shop or jeweler should be able to assist you with the battery replacement. We don't suggest replacing the battery yourself, as it requires special tools and you could damage the watch which won't be covered by our warranty.

We use Swiss Ronda or Japanese Miyota 2025 Precision quartz movements. Please check the details of the specific watch to find out which movement is used.

VANNA watches use hardened mineral crystal glass.

Our movements require SONY SR626SW batteries.

Each promo code has its own specific terms. Most promo codes can only be used once per customer. VANNA reserves the right to terminate any promo code at its own discretion.

VANNA is based in Los Angeles, California. We ship to over 100 countries around the globe. To stay updated on any future pop-up stores or events, be sure to follow our social media channels.