We offer a discounted price for our new collections that are still in development and take longer than usual to be delivered.
Please contact us immediately if you need to make any changes to your order. Once your package has shipped, we can't make any further changes.
Once your order has shipped, you will receive tracking information via email. If you haven't received an email, please contact us and we will resend you the tracking information.
New tracking numbers usually take about 24 hours to activate from the time you receive your shipping confirmation. If it's been more than 24 hours and your tracking number still isn't working, contact us and we'll help ensure you get your package!
Yes, you will receive a confirmation email after placing an order on vanna.la.
If the confirmation email cannot be found in your inbox or spam folder, please contact uswith the full name, address, and email address you used in order to place your order and we will send you a new email.
We ship Monday-Friday 9:00am-5:00pm PDT excluding holidays within 2 business days after placing an order.
We ship our products to anywhere that has an address or P.O box. For International orders, shipping rates will be provided at checkout, but do not include potential charges from customs. Your local government may also charge VAT and/or customs duties. Our support team is happy to address any questions you have. Feel free to contact us with any questions.
Customs and/or duties are not charged by VANNA during checkout. Your local government may charge VAT and/or customs duties.
Returns and Exchanges
If you are not happy with your purchase, you can return it to us within 30 days. Please note that items returned within 30 days can be refunded to the original payment method or store credit will be offered.
Returns are only accepted for items purchased directly from vanna.la. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping costs of returned items are non-refundable.
You should receive your refund within 2 weeks after we've received your returned items.
You can return items purchased on sale unless otherwise stated in terms and conditions. Keep in mind that products on sale are still covered by our warranty.
We offer free returns for all qualifying domestic orders. All returns and exchanges must be sent back within 30 days of order delivery.
We are here to make things right for you. We kindly ask you to contact us before returning your parcel. Please include the following information in your email:
- your order number
- your shipping address
- pictures of the defective/damaged/incomplete product(s)
Warranty and Care
Yes, we offer 18 months limited warranty that covers manufacturer's defects. If the watch parts or mechanics don't work properly, we will repair or replace your product for free. The warranty does not cover water damage, normal wear and tear, batteries, accidental damage, scratches or theft.
All of our watch batteries can be found at any electronic store, as well as most watch repair or jewelry shops. Any watch repair shop or jeweler should be able to assist you with the battery replacement. We don't suggest replacing the battery yourself, as it requires some special tools and you could damage the watch.
For mesh straps when the clasp is opened, you can see a little arrow shaped opening in the middle part. You can flick that part up by inserting a small, flat object in that opening. After it is open, you can move that part of the clasp up or down the strap. Please be aware of the little indentations on the back of the strap. Once you have reached the correct spot, all you have to do is click that part of the clasp shut.
For all other adjustable straps we highly recommend taking the watch to a watch repair or jewelry shop, as the strap adjustments require special tools.
Vanna uses high qulity Japanese Miyota 2025 Precision Quartz Movement which is one of the most well known in the industry.
The glass we use for VANNA watches is made of hardened mineral crystal.
Our movements require SONY SR626SW batteries.
VANNA watches are 3ATM water resistant. This means that the watches can endure water splashes from washing your hands or briefly being caught in the rain. However VANNA watches should not be submerged into water (not suitable for showering, swimming and other water related activities). Please note that watches can also be influenced by water vapor and condensation caused by warm environments or conditions. Please avoid all contact with water, as water damage is not covered under warranty.
VANNA watches should not be exposed to chemical substances such as perfume, cosmetics and cleaning products.
Every promo code has specific terms. Promo codes are not accepted for products on sale.
VANNA is based in Los Angeles, California. We ship to over 100 countries around the globe. If you want to stay updated on any future pop-up stores or events, be sure to follow our social media channels.
You can contact us here. We will be happy to assist you!